Becca, she usually gets work done between 2-4 business days. It may take longer during busy times, but she will get it done. Typically, I've usually waited 2 full days from the time of purchase, unless her schedule was busy, and then those ones took 3 or 4. During this time of year I don't doubt that it could take even longer on some, she probably is getting hundreds of requests and it is a little cramped. If time is of the essence, definitely pay for priority casting as it can make all the difference and you will have your services completed sooner. Good luck!